CLIENT
SUCCESS
MSI has a tried and true track record of success in driving results through process optimization automation.
Working with major corporations and large federal agencies, MSI has delivered reductions in errors and cost, increased productivity, and developed strategies to optimize business processes and boost employee engagement.
See some of our result below and understand how we can provide these same benefits to your business.
AUTOMATION PROGRAM
DEVELOPMENT & SUPPORT
MSI provides comprehensive support to the Automation Program of a large federal agency. By leveraging our unique Lean Automation Methodology, we ensure that processes are optimized before they are automated and maximizes program throughput.
Key Services Provided
Process Selection
Automation Design
Automation Development
Program Management & Performance Management
Security, Credentialing,
& IT Advisory Services
Platform Deployment and Migration Support
Ongoing Automation Operations & Maintenance
RESULTS
400k+ hours of annualized workload eliminated
111 Automations deployed in 24 months
Recognized as the leading automation program in Government
85% Reduction in Audit Findings
Voted Top 5% Places to Work
20% FTE Reduction
PANDEMIC RESPONSE
DAILY CHECK-IN
MSI supported a large organization with more than 12,000 employees across the United States - During the COVID-19 pandemic, Leadership made it a priority to understand occupancy trends for owned and leased space, while also ensuring that employees were safe.
In response to the pandemic, MSI developed the Daily Check-In Tracking System to assist the organization in accomplishing priorities. The Leadership team has been able to understand the wellness of the more than 12,000 employees and the occupancy trends of all buildings, at both an office and employee level. Reports are automatically developed and sent on a nightly basis, providing the organization with seemingly real time feedback.
RESULTS
Employee Wellness
Organization leadership are notified daily of employee work statuses. Additionally, leadership is notified if an employee has not responded for multiple days.
Building Occupancy
A summary of occupancy by office building is provided to leadership daily, enabling them to understand building utilization.
Re-Opening Strategy
The tracking tool has informed short and long-term reopening strategy, by providing real time intelligence on building capabilities and which critical occupations require on-site presence.
Employee Engagement
Daily communications have ensured that employees remain active and engaged during a time of mandatory telework.
FACILITATED
EXPANSION AND SCALING
MSI worked with a large telecommunications provider and was a key partner in the efforts to build out their global network and monitor the maintenance operations groups.
We defined, measured, engineered, and automated the processes and technologies associated with scheduling, authorizing, implementing, testing, and inventorying.
RESULTS
Saved 10 FTE at Network engineer annually.
Reduced average cycle time from 36 days to 2 days for maintenance operations groups.
Saved tens of millions of dollars of costs in the form of repair, delay, and administration reduction during the long-distance network build out.